Anyone enjoy impossible customer service beside Sears Large Appliance Repair? Anyone know the Lemon Law inside/out?
We purchased a HVAC system from Sears in 2001 and have have it serviced 2x a year since, for the same problem. We are told the SEARS lemon law does not apply b/c it have not broken down 4 times in the same year. Not aware of oodles who run AC all year?? A call to customer services provides us next to no customer service (CS). We are not allowed to talk to CS supervisors nor provided name. We have tried to get a name/number for a supervisor contained by the repair center, told only no one know the names for anyone in the repair center nor do they know the number b/c its an within house transfer. We have tried to go and get a phone number to the corporate office to find out that they do not and will not provide us with a number to corporate but will make available us an address. We have asked for anyone w/in Sears that can help us next to this unit, sold to us as having a energy of 15 years or more, tho we have not gotten one year problem free. I need help/direction as we cannot afford to foot another $5,000. Ideas/Suggestions?
Answers:
I have have plenty of problems with Sears. I wouldn't even buy a blouse from them again. Their customer service is non-existent. Hopefully they will somedayfile for bankrupsy. The sooner the better.
Did it come with Sear "Satisfaction Gaurenteed"?
where i work and warranty applies it goes similar to this. if item was warranty for a year and part of the element breaks and get fixed, that part is warrantied for another full year from the time it be fixed. since its HVAC any breakdown involves the whole HVAC unit. you're warrantied beyond 15 years by in a minute. not sure about the lemon law. you could shift professional route with a lawyer, adding up legal bills to your claims. Source(s): was contained by warranty business
I would and have determined who is on the board of directors and would dispatch them a letter about your experience. You should be capable of go to the sears trellis page, and look up finacial info, which should give you the info you need.
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Answers:
I have have plenty of problems with Sears. I wouldn't even buy a blouse from them again. Their customer service is non-existent. Hopefully they will somedayfile for bankrupsy. The sooner the better.
Did it come with Sear "Satisfaction Gaurenteed"?
where i work and warranty applies it goes similar to this. if item was warranty for a year and part of the element breaks and get fixed, that part is warrantied for another full year from the time it be fixed. since its HVAC any breakdown involves the whole HVAC unit. you're warrantied beyond 15 years by in a minute. not sure about the lemon law. you could shift professional route with a lawyer, adding up legal bills to your claims. Source(s): was contained by warranty business
I would and have determined who is on the board of directors and would dispatch them a letter about your experience. You should be capable of go to the sears trellis page, and look up finacial info, which should give you the info you need.
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